FAQ

Is my data secure with LimaCharlie? LimaCharlie data is secured starting at the endpoint all the way to your infrastructure. The LimaCharlie platform is hosted on the Google Cloud Platform, leveraging multiple capabilities from credentials manageme...

How can I add LimaCharlie traffic to an allow list? The tables below show the hostnames and IPs used to connect to LimaCharlie. All connections use TCP port 443 and TLS 1.2+ What Hostnames and IPs does LimaCharlie use for each region? Canada (Que...

How do I verify the LimaCharlie agent was uninstalled from macOS systems? After   performing an uninstallation   of the LimaCharlie Sensor for macOS, you can verify that the process was successful by manually checking several items on...

Why is there no output in the console? When running Sensor console commands , you may encounter a "spinning wheel" or no output back from the Sensor. Oftentimes, this is due to the response event not enabled in Event Collection . You will nee...

LimaCharlie is a highly configurable security infrastructure-as-a-service platform. It allows users to control which data they ingest into the platform from various locations, including endpoints and cloud services. Collection of Personally Identif...

How can I create more than two organizations? By default, LimaCharlie has a limit of two organizations. If you need to create more organizations, please reach out to the support team and we will change this limit. How do I delete an Organization ...

This page contains frequently asked questions about billing within LimaCharlie. Pricing Details Please note that our pricing is transparent, and is available via our Pricing webpage . How can I change my quota/upgrade to the paid tier? W...

This page contains frequently asked questions about invoices you receive for LimaCharlie service. Pricing Details Please note that our pricing is transparent and is available via our Pricing webpage . LimaCharlie Invoices LimaCharlie off...