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    Billing Options
    • 10 Feb 2023
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    Billing Options

    • Updated on 10 Feb 2023
    • 3 Minutes to read
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    Article summary

    LimaCharlie users have multiple billing options available to them, depending on their unique needs. We'll walk through these two options, Default Billing and Unified Billing, below.

    Default Billing

    By default, every organization is billed using a credit card set at the individual organization level. The billing cycle for each organization starts at the time the organization goes from the free tier into a paid tier. The invoices go to the email address of the user who initially created the organization.

    Unified Billing

    For customers that require flexibility managing multiple organizations, LimaCharlie offers unified billing - the ability to customize billing to satisfy their needs.

    All the options described below apply based on the “billing domain”, which is the domain name of the email address of a user. For example, the users ceo@mycorp.com and sales@mycorp.com both belong to the mycorp.com billing domain.

    All organizations under the same billing domain will have their billing cycles on the same day, regardless of the creation time or the time the organization first exits free tier. Instead of receiving one invoice per organization, all invoices for a billing domain will be aggregated together under a single invoice sent manually monthly.

    The following are the options you can customize as a part of the Unified Billing:

    • Override the email where each individual organization’s invoice goes to. Instead of the email of the creator, a central email address (like billing@mycorp.com) is used. Billing domains with unified billing enabled will receive a monthly report summarizing all organizations under the domain and their respective billing.
    • Choose to be invoiced manually. Organizations in a billing domain can have their invoices sent manually by email without the use of a credit card. This will then allow the recipient to pay invoices using ACH or credit card, but this will have to be done manually each month.

    Default Billing Setup vs Unified Billing

    Default Billing SetupUnified Billing
    Can be used byAnyoneCustomers that have their users share a custom domain name of the email address (for example, the users ceo@mycorp.com and sales@mycorp.com both belong to the mycorp.com domain).
    Best suited for* Customers that have one or a few (1-3) tenants to manage
    * Enterprise clients that want to manage billing at the department level (billed to different cards)    		* Service providers (MSP, MSSP, DFIR) who manage multiple tenants
    * Enterprise clients that want to manage billing at the company level (billed to one card)
    Payment method usedBilled using a credit card set at the individual organization level.One payment method will be used for all organizations under the same billing domain.
    Manual invoicingNot availableAvailable

    Organizations in a billing domain can have their invoices sent manually by email without the use of a credit card. This will then allow the recipient to pay invoices using ACH or credit card, but this will have to be done manually each month.
    Billing cycleStarts at the time the organization goes from the free tier into a paying tier (different billing cycle for each tenant).All organizations under the same billing domain will have their billing cycles on the same day.
    InvoicingUsers will receive one invoice per organization.All invoices for a billing domain will be aggregated together under a single invoice sent manually monthly.
    Email invoices go toEmail address of the user who initially created the organization.Instead of the email of the creator, a central email address (like billing@mycorp.com) is used. Billing domains with unified billing enabled will receive a monthly report summarizing all organizations under the domain and their respective billing.

    To learn more or to get setup with Unified Billing, contact us.

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